Because apps and the Store are used around the world, these requirements will be interpreted and applied in the context of regional and cultural norms. If your app requires access to a server, the server must be functional to verify that it's working correctly. The following requirements apply to apps that access personal information. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software. Please note that certain products and payment methods are not eligible for in-store pickup by a third party.
You must localize your app for all languages that it supports. If your app is localized such that some features are not available in a localized version, you must clearly state or display the limits of localization in the app description. The experience provided by an app must be reasonably similar in all languages that it supports.
If your app includes in-app purchase, subscriptions, virtual currency, billing functionality or captures financial information, the following requirements apply:. You must use the Microsoft Store in-app purchase API to sell digital items or services that are consumed or used within your app.
Your app may enable users to consume previously purchased digital content or services, but must not direct users to a purchase mechanism other than the Microsoft Store in-app purchase API.
In-app products sold in your app cannot be converted to any legally valid currency e. You must use the Microsoft payment request API or a secure third party purchase API for purchases of physical goods or services, and a secure third party purchase API for payments made in connection with real world gambling or charitable contributions. If your app is used to facilitate or collect charitable contributions or to conduct a promotional sweepstakes or contest, you must do so in compliance with applicable law.
You must also state clearly that Microsoft is not the fundraiser or sponsor of the promotion. If your app accesses financial account information, you must submit that app from a company account type. Your app and its associated metadata must provide information about the types of in-app purchases offered and the range of prices. You may not mislead customers and must be clear about the nature of your in-app promotions and offerings including the scope and terms of any trial experiences.
If your app restricts access to user-created content during or after a trial, you must notify users in advance. In addition, your app must make it clear to users that they are initiating a purchase option in the app. You must use the Microsoft recurring billing API to bill for subscriptions of digital goods or services, and the following guidelines apply:.
Your app must respect system settings for notifications and remain functional when they are disabled. If the customer disables notifications, either on an app-specific or system-wide basis, your app must remain functional. You may not include in a notification any information a customer would reasonably consider to be confidential or sensitive. Notifications sent from your app must relate to the app or to other apps you publish in the Store catalog, may link only to the app or the Store catalog listing of your other apps, and may not include promotional messages of any kind that are not related to your apps.
If your app displays ads, all content displayed must conform to the advertising requirements of the App Developer Agreement , including the following requirements:. The primary content of your app may not be advertising, and advertising must be clearly distinguishable from other content in your app.
For apps that are primarily gaming experiences or target Xbox One, the following requirements apply:. Games that allow cross-player communication or synchronous network play on Xbox One devices must use Xbox Live and be approved through the ID Xbox program. Games that use Xbox Live and offer multiplayer gameplay, user generated content or user communication:.
Games must gracefully handle errors with or disconnection from the Xbox Live service. When attempting to retry a connection request following a failure, games must honor the retry policies set by Xbox Games.
When they are unable to retrieve configuration information for or communicate with any non-Microsoft service, games must not direct users to Microsoft support. Games must not store user information sourced from Xbox Live, such as profile data, preferences, or display names, beyond a locally stored cache used to support loss of network connectivity.
Any such caches must be updated on the next available connection to the service. Beginning April 17, , newly published apps that require authentication to access primary functionality must use a secure dedicated third party authentication provider or be published from a company account type.
Note that all apps must use a company account if they access financial account information as described in policy Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at to request a refund or credit of the difference between the price you were charged and the current selling price.
To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday. Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.
Prices shown are in U. Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple may also require additional qualifying information prior to accepting or processing any order.
The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. We will, however, work with you to ensure a smooth delivery.
Title in the product s shall pass to you when the product s is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve. Apple offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup.
Only you or the person designated by you may pick up the item s purchased. A government-issued photo ID and order number will be required for pickup.
Apple will notify you when your order is ready and the date by which you need to pick up your items. Please click here Opens in a new window for complete details about in-store pickup.
If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party.
The third party will need to bring a government issued photo ID and order number for pickup. Apple is not responsible for actions taken by the third party once your item s have been picked up. The Apple Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale. To purchase Apple products online from outside of the U.
Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.
Standard Return Policy There are a few important things to keep in mind when returning a product you purchased online from Apple: You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it. There are some items, however, that are ineligible for return, including: How to Return an Item. For all order inquiries, please contact orders connect4education. Returns for Online Access Codes Once your Access Code is registered you may not return it for a refund under any circumstances.
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1 "Store" or "Microsoft Store" means a Microsoft owned or operated platform, however named, through which Apps may be offered to or acquired by Customers. Unless otherwise specified, Store includes the Microsoft Store, the Windows Store, the Xbox Store, Microsoft Store for Business, and Microsoft Store for Education. Unethical decisions pose serious challenges to society and costs billions of dollars to businesses every year. But traditional means to tackle the problem are ripe for disruption: old-fashioned, paper-based, reactive, time-consuming and expensive. Document each policy in a procedures manual or employee handbook. It doesn't have to be fancy, just a three-ring binder that you can continue to update as time goes by. Make several copies of the manual, give one to each employee and store a spare near the cash register for easy reference.